COMPLAINT

What happens next?

If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it in 21 days. If this is not possible, we will explain why and provide a new deadline.

What if the complaint is not resolved?

If you are not happy with our response, you may get in touch again by writing to the Jack & Jill Children’s Foundation Chairperson. The Chairperson will ensure that your appeal is considered at Board level and will respond within 4 weeks of this consideration by Board members.