Job Title: Individual Giving Administrator
Reporting to:Individual Giving Manager
Department: Fundraising
Type: Permanent Full Time, Hybrid working model (Minimum of 3 days in the office)
Location:Jack & Jill Children’s Foundation,  Johnstown Manor,  Johnstown, Naas, Co. Kildare
Salary: €30-€35k DOE
The Role:
Jack and Jill are recruiting an Individual Giving Administrator to play a key role in supporting and growing our individual giving programme. We’re looking for a highly organised individual with strong administrative skills, ideally with experience in or a passion for the charity sector.
Key Duties And Responsibilities:
- Support the development and delivery of donor stewardship plans
- Act as the first point of contact for all monthly donors, once off donors, regular givers and tax back enquiries, ensuring a high standard of donor care
- Set up, amend, or cancel donor records and maintain accurate, up to date information on the CRM system
- Process donations and thank donors via personalised communications in a timely manner
- Build and maintain strong relationships with donors to support retention and long – term engagement
- Follow up with supporters on missed or cancelled monthly donations
- Provide administrative support for the Tax Back Campaign and Programme
- Manage all In Memory donations with professionalism, sensitivity, and care
- Assist in the implementation of the organisation’s annual legacy programme
- Ensure full compliance with GDPR and maintain accurate, secure donor data
- Provide administrative support to the wider fundraising team where required
- Carry out additional duties as required by the Individual Giving Manager and Head of Fundraising
Skill & Experience Required:
- Minimum 2 years relevant experience, within a fundraising, sales, events or marketing department
- High level of computer literacy, including proficiency in CRM systems and Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Strong organisational skills with excellent attention to detail
- Experience working as part of a team, being innovative and executing creative thinking to achieve targets
- Excellent interpersonal and relationship building skills
- Excellent presentation, communication (written & verbal) and organizational skills
- Access to own car 5 days a week and a full clean driver’s licence
- On occasions, some out of hours and weekend work is a requirement for this role
- Experience in the use of a CRM / Database system is desirable but not essential
- An understanding of the fundraising and non-profit landscape in Ireland is desirable but not essential
- Demonstrated ability to deliver high – quality stewardship and supporter care
This is an excellent opportunity to join a dynamic, hardworking and vibrant fundraising team and to make a real difference to the lives of families with very sick children.
Applications should be submitted to Jennifer Geoghegan, Head of Human Resources, at [email protected]. The closing date for all submissions is 24th April.